ICON plc

Manager of Information Technology

April 2021 - Present

Principal Systems Administrator

September 2019 - April 2021

Served as a Technical Leader and Manager within the Tier 3 IT Operations team. Key responsibilities include technical service ownership of numerous mission critical applications both on premise and SaaS based.

• Provided technical oversight on the production readiness of delivered solutions and ownership of post-production system operations.
• Fostered a culture of good documentation and knowledge transfer across teams to ensure coverage on business critical systems, while also securing technical mentoring opportunities for Tier 1 / Tier 2 team members to advance their careers.
• Responsible for partnering with IT Business Relationship Managers and Business System Owners to ensure the technical solutions meet the requirements and demands of the business.
• Responsible for ensuring new systems and changes to existing systems remain compliant with company policy, governing regulations, federal law, and industry best practices. This includes but is not limited to Sarbanes-Oxley, GDPR, 21 CFR Part 11 / Annex 11 (ERES), and GAMP 5.

ePharmaSolutions

DevOps Engineer

April 2019 - September 2019

Served within the Product Engineering group focusing on implementing DevOps methodology, best practices relating to security and production operations, and automating the SDLC process.

• Create and maintain fully automated CI/CD pipelines for code deployment using Bitbucket, Bamboo, Octopus, and PowerShell.
• Provisioned and configured servers with automation scripts to rapidly bootstrap and deploy new application releases.
• Collaborated with Engineering and IT groups to define and standardize the environments for all applications.
• Implemented monitoring for applications including system metrics, application performance, usage, and error logs.
• Investigated and resolved issues related to implementations, upgrades, and active production issues.

PRA Health Sciences

Senior Systems Administrator

November 2017 - April 2019

Systems Administrator

August 2015 - November 2017

Served as a technical lead within the Corporate and Clinical application groups focusing on project delivery and Tier 3 support.

• Author, review, and approve SDLC documentation for Computerized Systems Validation, ensuring systems comply with governing regulations including but not limited to ERES, NIST 800-171, and DFARS.
• Serve as a subject matter expert for governance teams, business units, and act in liaison with Quality Assurance during vendor audits.
• Provide 24/7 support for business critical systems including SharePoint Online, IBM BPM, Mule ESB, and Zasio Versatile Retention.
• Support software development teams with application development and service delivery.

vNucleus

Managing Partner

April 2013 - December 2016

Formerly betaForce Networks LLC, vNucleus provided high end Virtual Private Servers for competitive prices.

• Managed business finances, operations, and ad campaigns.
• Supported clients with virtual server issues as well as managed service requests on a slew of operating systems including but not limited to Windows Server, Debian, Ubuntu Server, FreeBSD, CentOS, and Slackware.
• Managed virtualization infrastructure utilizing Xen and SolusVM.

NextDocs Corporation

Escalation Engineer

January 2014 - July 2015

Originally served within the Customer Support team and moved into the Escalation Engineer role to bridge the gap between the Services, Support, and Engineering team. Provided Tier 3 application support, triaged product defects, and directly managed high profile customer incidents.

• Provided full stack support for the NextDocs proprietary software including SharePoint, SQL Server, Windows Server, Adlib PDF, ARX CoSign, and end user Microsoft Office products.
• Authored and executed change controls for updating and correcting customer configurations.
• Managed software escalations from support and professional services including triaging incidents, root cause analysis, and defect reports.

TruePosition Inc.

Customer Support Engineer II

September 2010 - January 2014

Served within the Technical Access Center (TAC) supporting location intelligence systems for private industry and government clients.

• Supported mission critical high availability cellular E911 systems in a 24/7/365 environment with government regulated uptime.
• Performed incident response for E911 outages and root cause analysis.
• Developed Python scripts for monitoring and system audits to ensure hardware and software stability.