Taylor Burnham

Experienced System Administrator with a demonstrated history of working in life sciences and other heavily regulated industries. Skilled in incident management, root cause analysis, automation, and service delivery.

PRA Health Sciences

September 2019 - Present

Principal Systems Administrator

Serving within IT Operations as Technical Service Owner for multiple business critical systems including Infor HCM, SharePoint Online, Box, and several Veeva Vault modules.

  • Provide technical oversight on development, implementation, and post production system operations.
  • Serve as the Patch Manager by coordinating operations relating to the patch testing cycle for all workstations.
  • Accountable for the successful maintenance and implementation of IT systems.
  • Responsible for ensuring systems are compliant and maintained per company policies and governing regulations including but not limited to SOX, GDPR, and ERES.
  • Provide mentorship and indirect management of staff within the IT Operations team.
  • Act as a liaison between Business and End User teams for system troubleshooting.

WCG - ePharmaSolutions

April 2019 - September 2019

DevOps Engineer

Served within the Product Engineering group focusing on implementing DevOps methodology, best practices relating to security and production operations, and automating the SDLC process.

  • Create and maintain fully automated CI/CD pipelines for code deployment using Bitbucket, Bamboo, Octopus, and PowerShell.
  • Provisioned and configured servers with automation scripts to rapidly bootstrap and deploy new application releases.
  • Collaborated with Engineering and IT groups to define and standardize the environments for all applications.
  • Implemented monitoring for applications including system metrics, application performance, usage, and error logs.
  • Investigated and resolved issues related to implementations, upgrades, and active production issues.

PRA Health Sciences

August 2015 - April 2019

Sr. Systems Administrator

Served as a technical lead within the Corporate and Clinical application groups focusing on project delivery and Tier 3 support.

  • Author, review, and approve SDLC documentation for Computerized Systems Validation, ensuring systems comply with governing regulations including but not limited to ERES, NIST 800-171, and DFARS.
  • Serve as a subject matter expert for governance teams, business units, and act in liaison with Quality Assurance during vendor audits.
  • Provide 24/7 support for business critical systems including SharePoint Online, IBM BPM, Mule ESB, and Zasio Versatile Retention.
  • Support software development teams with application development and service delivery.

vNucleus

April 2013 - December 2016

Managing Partner

Formerly betaForce Networks LLC, vNucleus provided high end Virtual Private Servers for competitive prices.

  • Managed business finances, operations, and ad campaigns.
  • Supported clients with virtual server issues as well as managed service requests on a slew of operating systems including but not limited to Windows Server, Debian, Ubuntu Server, FreeBSD, CentOS, and Slackware.
  • Managed virtualization infrastructure utilizing Xen and SolusVM.

NextDocs Corporation

January 2014 - July 2015

Escalation Engineer

Originally served within the Customer Support team and moved into the Escalation Engineer role to bridge the gap between the Services, Support, and Engineering team. Provided Tier 3 application support, triaged product defects, and directly managed high profile customer incidents.

  • Provided full stack support for the NextDocs proprietary software including SharePoint, SQL Server, Windows Server, Adlib PDF, ARX CoSign, and end user Microsoft Office products.
  • Authored and executed change controls for updating and correcting customer configurations.
  • Managed software escalations from support and professional services including triaging incidents, root cause analysis, and defect reports.

TruePosition

September 2010 - January 2014

Customer Support Engineer

Served within the Technical Access Center (TAC) supporting location intelligence systems for private industry and government clients.

  • Supported mission critical high availability cellular E911 systems in a 24/7/365 environment with government regulated uptime.
  • Performed incident response for E911 outages and root cause analysis.
  • Developed Python scripts for monitoring and system audits to ensure hardware and software stability.