Experienced Leader with a demonstrated history of working in life sciences and other heavily regulated industries. Skilled in incident management, root cause analysis, automation, and service delivery.
Manager of Information Technology
April 2021 - Present
Principal Systems Administrator
September 2019 - April 2021
Served as a Technical Leader and Manager within the Tier 3 IT Operations team. Key responsibilities include technical service ownership of numerous mission critical applications both on premise and SaaS based.
April 2019 - September 2019
Served within the Product Engineering group focusing on implementing DevOps methodology, best practices relating to security and production operations, and automating the SDLC process.
Senior Systems Administrator
November 2017 - April 2019
August 2015 - November 2017
Served as a technical lead within the Corporate and Clinical application groups focusing on project delivery and Tier 3 support.
April 2013 - December 2016
Formerly betaForce Networks LLC, vNucleus provided high end Virtual Private Servers for competitive prices.
January 2014 - July 2015
Originally served within the Customer Support team and moved into the Escalation Engineer role to bridge the gap between the Services, Support, and Engineering team. Provided Tier 3 application support, triaged product defects, and directly managed high profile customer incidents.
Customer Support Engineer II
September 2010 - January 2014
Served within the Technical Access Center (TAC) supporting location intelligence systems for private industry and government clients.